Terms and Conditions of Use

Platform Operator: Click & Shop Boutique Ltd, a company incorporated under the laws of the Republic of Mauritius, trading as Bon Deals Moris (“Company”, “we”, “us”, “our”).
Governing Law: Republic of Mauritius
Last Updated: 03/05/2026

1. LEGAL STATUS & ACCEPTANCE OF TERMS

1.1 These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “Customer”, “Merchant”) and Click & Shop Boutique Ltd trading as Bon Deals Moris.

1.2 By accessing, browsing, registering on, or placing an order through our website, mobile application, or any related service (collectively, the “Platform”), you confirm that you have read, understood, and agreed to be bound by these Terms.

1.3 If you do not agree to these Terms, you must immediately discontinue use of the Platform.

1.4 These Terms are concluded electronically in accordance with the Electronic Transactions Act 2000, and electronic acceptance constitutes valid legal consent.

2. ELIGIBILITY

2.1 You must be at least eighteen (18) years old and legally capable of entering into contracts under Mauritian law.

2.2 By using the Platform, you warrant that all information provided is accurate, current, and complete.

2.3 The Company reserves the right to refuse access, suspend accounts, or terminate services at its sole discretion.

3. PLATFORM ROLE & LIMITATION

3.1 Bon Deals Moris operates as:

• an e-commerce marketplace;
• a warehousing and fulfilment service provider; and
• a logistics and home delivery facilitator.

3.2 The Company does not manufacture products listed by third-party merchants and does not assume responsibility for product quality, compliance, or fitness beyond statutory obligations.

3.3 Where the Company stores, fulfils, or delivers goods, such services are provided subject to operational availability and defined service levels.

4. ACCOUNT REGISTRATION & SECURITY

4.1 Users may be required to create an account to access certain services.

4.2 You are responsible for maintaining confidentiality of login credentials.

4.3 Any activity conducted through your account shall be deemed authorised by you.

4.4 The Company shall not be liable for unauthorised account access resulting from user negligence.

5. ORDERS & CONTRACT FORMATION

5.1 Product listings constitute an invitation to treat and not a binding offer.

5.2 A binding contract is formed only when payment is successfully processed and order confirmation is issued.

5.3 The Company reserves the right to cancel or refuse orders due to:

• stock unavailability;
• pricing errors;
• suspected fraud;
• operational constraints.

6. PRICING & PAYMENT

6.1 All prices are displayed in Mauritian Rupees unless stated otherwise.

6.2 Prices may exclude delivery fees, taxes, or additional charges, which will be disclosed prior to order confirmation.

6.3 Accepted payment methods include QR Code, payment via internet banking, and juice. For cash on delivery 50% down payment would be required.

6.4 COD availability is subject to risk assessment and usage limits.

7. DELIVERY & FULFILMENT

7.1 Delivery timelines are estimates only and not guaranteed.

7.2 Proof of Delivery (POD) may include GPS coordinates, timestamps, OTP verification, or photographic evidence.

7.3 Failed deliveries due to incorrect details or unavailability may incur additional charges or cancellation.

7.4 Risk of loss passes to the Customer upon confirmed delivery.

8. RETURNS, REFUNDS & CANCELLATIONS

8.1 Returns are subject to eligibility criteria disclosed on the Platform.

8.2 Certain items may be non-returnable, including perishables, hygiene products, and hazardous goods.

8.3 Refunds are processed to the original payment method unless otherwise required by law.

8.4 Processing timelines are indicative and subject to verification.

9. MERCHANT & B2B SERVICES

9.1 Merchants using warehousing or delivery services must enter into separate service agreements.

9.2 Merchants warrant that all products comply with Mauritian laws and regulations.

9.3 The Company reserves the right to inspect, refuse, delist, or dispose of non-compliant goods.

9.4 Storage, fulfilment, and delivery fees are non-refundable unless otherwise agreed in writing.

10. WAREHOUSING & INVENTORY

10.1 Inventory accepted only with prior notification and documentation.

10.2 The Company applies FIFO inventory management unless agreed otherwise.

10.3 Long-term storage fees may apply.

10.4 Liability for stored goods is limited as permitted by law and contractual caps.

11. DATA PROTECTION & PRIVACY

11.1 Personal data is processed in accordance with the Data Protection Act 2017.

11.2 Users consent to data processing necessary for service delivery.

11.3 Data may be shared with logistics partners strictly for operational purposes.

12. PROHIBITED CONDUCT

Users must not:

• misuse the Platform;
• provide false information;
• engage in fraud or abuse;
• interfere with system integrity.

13. LIMITATION OF LIABILITY

13.1 To the maximum extent permitted by Mauritian law, the Company shall not be liable for indirect, incidental, or consequential losses.

13.2 Total liability per order shall not exceed the amount paid for that order.

13.3 Nothing herein excludes liability that cannot be excluded by law.

14. INDEMNITY

You agree to indemnify and hold harmless the Company from any claims arising from your breach of these Terms or applicable laws.

15. SUSPENSION & TERMINATION

15.1 The Company may suspend or terminate access without notice for breach or risk exposure.

15.2 Outstanding obligations survive termination.

16. MODIFICATIONS

The Company reserves the right to amend these Terms at any time. Continued use constitutes acceptance.

17. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of the Republic of Mauritius. Courts of Mauritius shall have exclusive jurisdiction.

18. ENTIRE AGREEMENT & SEVERABILITY

These terms and conditions constitute the entire agreement. If any provision is held invalid, the remaining provisions remain enforceable 

PART A — CUSTOMER TERMS & CONDITIONS (B2C)

1. DEFINITIONS

“Platform” means the Bon Deals Moris website, mobile application, and associated services. “Customer” means any individual using the Platform to purchase goods. “Order” means a confirmed purchase following successful payment.

2. ACCEPTANCE & ELECTRONIC CONTRACTING

2.1 These Terms constitute a legally binding agreement under the Electronic Transactions Act 2000. 

2.2 By clicking “I Agree”, placing an Order, or using the Platform, the Customer accepts these Terms.

3. PLATFORM ROLE

3.1 Bon Deals Moris operates as a marketplace, logistics provider, and fulfilment service. 

3.2 Bon Deals Moris is not the manufacturer of third-party products.

4. PRICING, PAYMENT & COD

4.1 Prices are displayed in Mauritian Rupees. 

4.2 Delivery fees and applicable taxes are disclosed before checkout. 

4.3 Cash-on-Delivery is discretionary and may be withdrawn.

5. DELIVERY & RISK TRANSFER

5.1 Delivery timelines are estimates only. 

5.2 Risk passes to the Customer upon confirmed delivery. 

5.3 Proof of Delivery includes OTP, GPS, timestamp, or photograph.

6. RETURNS & REFUNDS

6.1 Returns are governed by statutory consumer rights. 

6.2 Non-returnable items are clearly marked.

7. LIMITATION OF LIABILITY

7.1 Liability is capped at the value of the Order. 

7.2 No liability for indirect or consequential loss.

8. TERMINATION

Bon Deals Moris may suspend accounts for fraud, abuse, or excessive failed deliveries.

PART B — MERCHANT / SELLER AGREEMENT (B2B)

1. MERCHANT OBLIGATIONS

1.1 Merchant warrants product legality, safety, and compliance. 

1.2 Merchant pricing must not mislead consumers.

2. LISTING & DELISTING RIGHTS

2.1 Bon Deals Moris may delist products at its discretion. 

2.2 Non-compliant goods may be destroyed or returned at Merchant cost.

3. FEES & SETTLEMENT

3.1 Fees include warehousing, fulfilment, delivery, and penalties. 

3.2 Settlements occur weekly or bi-weekly.

4. INDEMNITY

Merchant indemnifies Bon Deals Moris against all product-related claims.

5. TERMINATION

Bon Deals Moris may terminate immediately for regulatory or reputational risk.

PART C — WAREHOUSING & LOGISTICS SERVICE LEVEL AGREEMENT (SLA)

1. INVENTORY INTAKE

• Advance Shipping Notice mandatory
• No ASN = refusal of goods

2. STORAGE RULES

• FIFO enforced
• Long-term storage fees apply

3. DELIVERY SLA

• Same-Day / Next-Day / Standard tiers. A separate delivery contract will be sent to the supplier depending on the supplier’s needs.
• POD mandatory

4. LOSS, DAMAGE & INSURANCE

• Liability capped per shipment
• Declared value required for high-value goods

PART D — ANNEXES

ANNEX A — DELIVERY SLA MATRIX

• Standard: 2–4 working days
• Terms and conditions directly in delivery contract

ANNEX B — PROHIBITED & RESTRICTED PRODUCTS

• Illegal goods
• Counterfeits
• Hazardous materials without permits

ANNEX C — CASH-ON-DELIVERY (COD) POLICY

• COD limits per Customer
• Failed delivery penalties
• Account risk scoring

ANNEX D — RETURN POLICY SUMMARY

• Inspection required
• Refund timelines
• Non-returnable categories

PART E — GENERAL LEGAL CLAUSES

GOVERNING LAW

Mauritian law applies exclusively.

DISPUTE RESOLUTION

Courts of Mauritius have exclusive jurisdiction.

SEVERABILITY

Invalid clauses do not affect remaining provisions.

ENTIRE AGREEMENT

This document constitutes the entire agreement between parties.

© Click & Shop Boutique Ltd trading as Bon Deals Moris

PART D — ANNEXES (BINDING & INCORPORATED BY REFERENCE)

These Annexes form an integral and legally binding part of the Terms & Conditions, Merchant Agreement, and Logistics SLA. Bon Deals Moris reserves the right to amend the Annexes from time to time for operational, legal, or risk-management purposes. Continued use of the Platform constitutes acceptance of such amendments.

ANNEX A — DELIVERY SERVICE LEVEL AGREEMENT (SLA)

A1. Delivery Categories & Timelines

• Same-Day Delivery: Orders confirmed before 10:00 on a business day; delivery attempted between 14:00–20:00.
• Next-Day Delivery: Orders confirmed before 16:00; delivery on the following business day.
• Standard Delivery: Delivery within 2–4 business days.

Delivery timelines are estimates and not guarantees, in accordance with Mauritian law.

A2. Delivery Attempts

• Maximum of two (3) delivery attempts per Order.
• Failure due to Customer unavailability, incorrect address, or unreachable contact details may result in cancellation or return. No refunds will be entertained. Item will be considered as cancelled.

A3. Proof of Delivery (POD)

Any of the following shall constitute valid POD:

• One-Time Password (OTP) confirmation
• Geo-tagged photograph
• GPS coordinates and timestamp
• Digital signature
• Driver delivery sheet checked

A4. Delivery Failure & Returns to Warehouse

• Returned Orders may attract return handling fees.
• Re-delivery fees apply.

ANNEX B — PROHIBITED, RESTRICTED & CONDITIONALLY ACCEPTED PRODUCTS

B1. Prohibited Products (Strictly Forbidden)

• Illegal or counterfeit goods
• Narcotics, controlled substances, or illegal pharmaceuticals
• Weapons, ammunition, explosives
• Pornographic or obscene material
• Stolen goods

B2. Restricted Products (Prior Approval Required)

• Chemicals, pesticides, flammable substances
• Batteries and pressurised containers
• Food items requiring cold storage
• Cosmetics and personal care products

B3. Conditionally Accepted Products

• High-value items (declared value mandatory)
• Fragile items (special packaging required)

Bon Deals Moris reserves the right to refuse, quarantine, or dispose of any prohibited or non-compliant goods at the Merchant’s cost.

ANNEX C — CASH-ON-DELIVERY (COD) POLICY

C1. COD Eligibility

• COD is offered at the sole discretion of Bon Deals Moris.
• Customer COD limits are determined by internal risk scoring.

C2. Failed COD Deliveries

• One (1) failed COD attempt may trigger account review.
• Repeated failures may result in COD suspension or account termination.

C3. Merchant COD Settlement

• COD amounts are reconciled daily.
• Merchant settlements are subject to deductions for failed deliveries, returns, and penalties.

C4. Fraud & Abuse

Any suspected COD abuse may result in immediate suspension and reporting to relevant authorities.

ANNEX D — RETURNS, REFUNDS & EXCHANGES POLICY

D1. Return Eligibility

• Items must be unused, undamaged, and in original packaging.
• Proof of purchase mandatory.

D2. Non-Returnable Items

• Perishables
• Hygiene-sensitive goods
• Customised or made-to-order items
• Hazardous materials

D3. Inspection & Verification

• All returns are inspected at the warehouse.
• Rejected returns will not be refunded.

D4. Refund Timelines

• Digital payments: 14 business days
• COD refunds: processed via bank transfer

ANNEX E — WAREHOUSING, LOSS, DAMAGE & INSURANCE

E1. Inventory Liability

• Bon Deals Moris is not an insurer of stored goods.
• Liability is capped per unit or per shipment as contractually agreed.

E2. Declared Value

• Merchants must declare value for high-risk or high-value inventory.
• Undeclared items are stored at Merchant’s sole risk.

E3. Force Majeure

Bon Deals Moris shall not be liable for loss or delay caused by events beyond reasonable control, including natural disasters, strikes, road closures, or governmental actions.

ANNEX F — PENALTIES, FEES & OPERATIONAL CHARGES

F1. Failed Delivery Fees

• Failed B2C delivery: chargeable re-delivery or return fee
• Failed B2B delivery: Frais de deplacement and chargeable re delivery fee will be charged.

F2. Storage Fees

• Long-term storage charged monthly
• Fees to be paid at the start of every month by 5th of each month
• Direct debit to 000452807719

F3. Non-Compliance Penalties

• Incorrect ASN
• Misdeclared goods
• Repeated SLA breaches

© Click & Shop Boutique Ltd trading as Bon Deals Moris

ANNEX F — PENALTIES, FEES & OPERATIONAL CHARGES (RS-BASED)

All penalties and fees below are exclusive of VAT unless stated otherwise and are immediately deductible from Merchant settlements or payable by Customers where applicable.

F1. B2C DELIVERY-RELATED PENALTIES

F2. MERCHANT DELIVERY & FULFILMENT PENALTIES

F4. WAREHOUSING & STORAGE FEES

A separate offer will be made to suppliers seeking warehousing contracts

F5. LOSS, DAMAGE & LIABILITY CAPS

Bon Deals Moris reserves the right to revise penalty amounts with prior notice via the Platform.

© Click & Shop Boutique Ltd trading as Bon Deals Moris